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Ordering Information
We moniter your orders many times throughout the day and wiil alert you if a shipping and/or stock situation occurs that will prohibit your order from shipping in 3 shipping days (Mon-Fri except holidays). We try to ship the majority of all orders on the same day they are placed, and the balance including overseas orders the next day. To aid same day processing, place your order before 2 p.m. EST and if a rush order indicate what day you require your order in the special instructions section of your order.
West coast customers should allow up to 5 UPS transit days (Mon-Fri except holidays) for receipt. Overseas orderers should consider that their product might not arrive until 30 days after payment, and all sales are final.
Cancelled orders, or orders requiring a change of address or change of selections may be charged a 10% maintenance fee per item affected at our discretion, plus additional shipping costs (only if the order is refused or is undeliverable). Please examine your order carefully before submitting it to us.
We strive to ship the majority of all orders on the same day they are placed, and the balance including overseas orders the next day. To aid same day processing, place your order before 2 p.m. EST and if a rush order indicate what day you require your order in the special instructions section of your order.
~DutchOvenCookware.com~ Contact Us
Please bookmark our site and visit often.
DutchOvenCookware.com
P.O. Box 326
Cosby, TN 37722
support@dutchovencookware.comFor security our e-mail address is not hyperlinked, please copy and paste support@dutchovencookware.com into your e-mail client. We do not spam our customers, please bookmark our website for future orders.
Note: We include our toll free telephone number on our shipping label for the benefit of gift recipients without computers, but if you'd like you may use it to report a mis-shippment or an item broken in transit. We prefer that you help us fulfill your order correctly and quickly by ordering on line or corresponding by e-mail, and promise to quickly respond to each and every transmission without the hold times, menu choices, and disconnections you have experienced with other companies.
How to Order
Bed Step Stool (Dark Walnut)
(you can practice checking the box here using the left hand portion of your mouse, and the curser)
Please select (check) as many boxes as you wish, then click on a Add To Cart button. Entering your zip code keeps a running tally of your product selections and shipping rates. Nothing is final until you submit your order through our secure shopping cart. For accuracy and to save you time, we do not take orders over the phone, but we will call you for a credit card nummber after you have completed your order. (see Payment Option #6)
How to Place your Order
There are several ways to place your order
(on-line, through the mail, or by fax)
Payment options
(there are six in all)
Please select one of these after you have entered the recipients zip code:#1 Order by Credit Card Online
(ship to your card billing address) or#2 Order by Credit Card Online
(separate billing and shipping addresses) or#3 Order by PayPal Online
(if we don't offer your credit card type for payment, or if you'd rather order using third party PayPal services with a credit card, personal check, bank draft, or debiting a Paypal account)
A. Since you're already using a computer, you may use our online shopping cart simply and securely by checking a selection or group of items and then clicking on a Add to Cart button. By entering your zip code our shopping cart will compute the shipping costs automatically, without you having to commit to the order.#4 Check/Money Order through Postal Mail
(mail a check or money order with the order you'll print) or#5 Order by Credit Card through Postal Mail
(post your credit card information on on the order you'll print and mail)
B. To order by mail please select as many boxes as you wish, then click on a Add To Cart button. Entering your zip code keeps a running tally of your product selections and shipping rates. Nothing is final until you mail your order. Allow up to 10 days for shipment, however Money orders and Credit Cards will expedite your order.#6 Order by Credit Card using FAX
(either to immediately order by credit card, or to avoid transmitting your credit card number over the internet)
C. To place an order by phone or FAX in order to avoid transmitting your credit card number over the internet, proceed through the step by step ordering instructions and choose payment optionOrder by Credit Card using FAX. We will call you back for your credit card number. Please indicate a good time to call in the special instructions section of your order.Gift Certificates
Select the amount of the gift certificate (or a combination of dollar amounts) on the gift certificate page and click the Add to Cart button.
Once your payment is approved we will email you the redemption instructions to forward to the recipient, either electronically or by mail. In a blink of an eye you'll transmit your gift, including your own salutation, which they can redeem for whatever they want immediately.
The gift recipient will reference your order number in the special instructions field of their online order to receive your gift! If their purchase exceeds the dollar amount given (including shipping), they'll elect a payment option. If it doesn't, we'll refund the difference back to you. ($3 minimum)
The gift certificate is good for 60 days on the following sites:
Appalachian Traveller (Country Ham, Folk Art, and Crafts)http://www.apptrav.com
The Iron Skillet (Cast Iron Cookware)http://www.castironcookware.com
DutchovenCookware.com (Dutch ovens, Outdoor cooking)http://www.dutchovencookware.com
Then, when we ship their order, we will inform you of their purchase.
Our Promise to You. . .Money Back Guarantee
- You can return your unused non-food purchase within 30 days of purchase.
- You will receive a refund for the purchase price less shipping and handling. You must pay your return shipping costs, and product must be received in saleable condition.
- Request a return authorization and shipping address by email to nospam@apptrav.com (see return info below)
- If product is damaged when received, contact support for handling instructions.
- Most orders will be shipped promptly within 3 business days of receipt. Please allow up to 7 days for Mail or U.P.S. delivery.
- If we feel that we can't fulfill your order in a reasonable time, we'll let you know immediately, but our stock is replenished weekly.
- We encourage you to e-mail us to settle any problems you have with our products or services. Your e-mail will be replied to by top level management familiar with all aspects of our company.
Payment Options
We accept MasterCard, VISA, and American Express. If you prefer you may also order by third party PayPal which also accepts a variety of credit cards including Discover. There is no surcharge and your credit card will not be charged until the order is filled and scheduled for shipping. Note: Your credit card statement will reflect Appalachian Traveller, Inc. our parent company, plus our toll-free telephone number if you need to dispute a charge, or just don't recognize our name.
You may also pay by check or money order in U.S. funds, drawn on a U.S. bank. Complete the pay by check or money order form, and you'll be given our mailing address automatically.
International orders, with the exception of APO, AE, and FPO, must be paid for by International Postal Money order in advance.
Phone Orders
To place an order by phone in order to avoid transmitting your credit card number over the internet proceed through the step by step ordering instructions and choose Order by Credit Card using Fax. We will call you back for your credit card number.
To place and order by telephone in order to avoid transmitting your credit card number over the Internet:
- Check the items you wish to purchase and then ADD TO CART
- Enter the zip code of the RECIPIENT, and adjust your order if necessary
- Select: ORDER BY CREDIT CARD USING FAX
- Fill in all the required information leaving your credit card number blank
- It's that easy, and we'll call you back for your credit card number, or you can fax it to us!
Note: If the shipping address is different from your credit card address please give us your credit card address in the special instructions section of the order form.
For security our e-mail address is not hyperlinked, please copy and paste nospam@apptrav.com into your e-mail client.
Prices
Prices and discounts are subject to change without notice.
Privacy & Security
Thank you for visiting our website a division of Appalachian Traveller, Inc. We'd like to assure you that your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality.
Secure Shopping
Items featuring an "Add to Cart" button may be ordered directly and securely. The Secure Shopping Cart Service we utilize is protected by full-strength (128 bit) Secure Socket Layer encryption for sensitive credit card information and assures customer privacy and protection. You may review the Secure Server Authenication Certificate at checkout time, before entering any sensitive credit card information. In order for SSL security to work, you must use an SSL-enabled browser - however, our Shopping Cart Service helps you protect your credit card information, even if your browser is not secure, by truncating the last six digits of your credit card, regardless of whether you utilize the secure server option, or not.
Please note that non-Shopping Cart e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
Your Privacy Online
When you place an order with us, we ask for your name, your email address, your billing address, the address for shipment of the order, your telephone number, your credit card number and expiration date. We consider this information private. We use the information only for the limited purpose of processing your orders. We do not solicit, please bookmark our site for future reference.
We are committed to ensuring your privacy as a customer. You can be confident that we do not sell names, e-mail addresses, or any other information about our online customers with third parties.
Returns, Damages, or Lost in Transit
Non-food purchases returned unused within 30 days will be credited the purchase price, less shipping and handling costs. Returns that are opened, but in a resalable condition may be assessed a nominal repackaging fee. As a courtesy to our customers, we do not charge a handling fee. We cannot accept returns for perishible food items - we inspect these items before they leave our warehouse - but if you feel the product is spoiled upon receipt please contact us so we may put you in touch with either the manufacturer, or in the case of a lost, delayed, or opened package, the carrier responsible
Exchanges can expedite and reduce the shipping and handling costs borne by the purchaser. If you would like to make an exchange, reorder online and note your exchange in the special instructions section of the order form. If approved we will issue a Return Service label via e-mail and then your package can be picked up simultaneous to the delivery of your new purchase. Your return will be credited to the extent of the purchase price less the return service fee UPS charges which is generally less than if you shipped it yourself.
If a package is damaged in transit please e-mail our customer service department for handling instructions. You must follow the carrier's instructions to receive a replacement of damaged goods. If your shipment is lost by a carrier, we will file a tracer on your behalf. If after 24 hours the carrier does not locate your order, we will reship it. It is incumbant on you then to refuse a second order or you will be charged accordingly.
Unless specified "UPS Expedited Services," or "Priority Mail" U.S. orders will be shipped either Standard Mail or U.P.S Ground, attempting to get your order to you as quickly as possible. Tracking numbers and links to the carrier's tracking page will be provided to you on the majority of orders the same day the order is shipped by us from Cosby, or placed with a third part for shipping the next day. On overseas shipments we will provide to you an insurance reference number rather than a tracking number. You may use this number to file a claim against the carrier for lost or broken merchandise.
Please no P.O. boxes. Priority Mail orders are restricted to Alaska, Hawaii, Puerto Rico, the US Virgin Isles, and Guam, plus US embassies, army, and navy addresses, unless approved in advance.
Please e-mail us for shipping and handling quotes for volume orders greater than 200 pounds, or delivery to foreign countries. International orders require payment in advance by an International Postal Money Order.
Most orders will be shipped promptly within one or two business days of receipt. Please allow up to 5 days for delivery to the west coast. If your order needs special handling to receive it on a certain date, plese post that notification to us in the special messages entry of our order form, and we'll do our best to accommodate you.We do not guarantee shipping or delivery dates, but will work with you and the carrier to assure timely delivery, or to request a refund of your shipping cost if warranted.
UPS Ground Transit Times
(Non-holiday week days - does not include the day shipped.)
Copyright © 1998-2006. Appalachian Traveller, Inc.
All Rights Reserved.
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